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Support Center

Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.


How do I activate my account?

1stdibs will create a 1stdibs Payouts account on your behalf at the time that your first commission payment is generated. You will receive an activation email at that time, containing both your Activation ID number and a link you can click on to begin the activation process.

If you have been notified by 1stdibs Payouts that your first payment has been sent but have not receive an activation email, please click here.

How do I change my profile information?
  1. Log in to your Pay Portal.
  2. Click Settings > Profile
  3. Make the changes.
  4. Click Save

If you are unable to update your information, please contact 1stDibs directly.

How do I sign up for a 1stdibs Payouts account?

There is no sign-up required to use 1stdibs Payouts, as 1stdibs will create your account on your behalf.

Once created, you will receive an activation email containing your account number and a link you may click on to begin the activation process.

Account Management

How can I confirm that my banking information is correct?

The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.


How do I change my account password?
  1. Log in to your Pay Portal.
  2. Click Settings > Security
  3. Enter your existing password.
  4. Enter and confirm a new unique password.
  5. Click Update Password

Password requirements:

  • At least 1 upper case letter
  • At least 1 lower case letter
  • At least 1 number
  • At least 8-128 characters long
  • At least 1 special character
  • Not used before.
How do I update my bank account information?
  1. Log in to your Pay Portal.
  2. Click Transfer
  3. On the Transfer Center, click Action > Update
  4. Update your account information.
  5. Click Continue
  6. Review your profile information and make updates if required.
  7. Click Confirm

Taxpayer Verification

Why did my Substitute Form W-9 fail verification?
  • First and/or Last Names registered on your Pay Portal do not match IRS records.
  • Middle Name or initial is on file with the IRS but not included on your Pay Portal profile. If you have a middle name or initial, please add it in the “First Name” field and separate it by a space.
  • Social Security Number (SSN) on your Pay Portal profile is incorrect or contains spaces or dashes. The format should be 9 digits.
  • Business Name and/or Employer Identification Number (EIN) may not yet be available across all IRS systems if your EIN was issued less than 4 weeks ago.
  • Internal Revenue Service (IRS) servers are experiencing high volume or downtime.
  • There have been multiple unsuccessful attempts to verify.
How do I update the name or Social Security Number displayed on my Substitute Form W-9?
  1. Log in to your Pay Portal.
  2. Click Settings > Profile
  3. Make the required changes. Click Save.
  4. Click Home to resubmit your Substitute Form W-9 using the updated information.

To update any information which cannot be edited on the Profile page, contact 1stDibs directly.

Updates made by 1stDibs to your profile information may take several days to reflect on your Pay Portal. Once the changes have been applied, the Substitute Form W-9 will be made available again for submission on the Home page.

How do I need to complete a Certificate of Foreign Status (tax Form W-8BEN/W-8BEN-E)?
  1. Log into your account.
  2. Download the Certificate of Foreign Status by filling out the W-8BEN form for individuals, or W-8BEN-E if you're a business.
  3. Complete, sign the printed Form, and upload them back into the Pay Portal.

Note: Only a single file can be submitted. Ensure that your submission is clear and legible. Scan the entire form, including unmarked or unused pages. The file must be smaller than 4 MB with a maximum filename of 30 characters in PDF, TIFF, JPG, or PNG format. 

Why do I need to complete a Certificate of Foreign Status (tax Form W-8BEN/W-8BEN-E)?

All US payment processors, including Hyperwallet, are required by the US Internal Revenue Service (IRS) to provide information to the IRS regarding account holders who receive payments for the sale of goods and services above the reporting threshold in a calendar year.

In order for Hyperwallet to satisfy its information reporting obligations under IRS rules and regulations, we require that Hyperwallet account holders (with a U.S. person tax status globally) who approach the applicable thresholds (of $600 USD) set by the IRS verify their U.S. tax status either by completing a Certificate of Foreign Status or providing a US Taxpayer Identification Number (TIN).

Am I eligible to receive a Form 1099?

If your total payments from 1stdibs meet or exceed the IRS threshold of $600 USD over the course of the tax year, you are eligible to receive a Form 1099.

If you are unsure about whether or not you meet this requirement, you can view a list of your total payments for a given period by logging in to your Pay Portal and following these steps:

  1. Click History
  2. Adjust the “To” and “From” dates. Maximum search history is 365 days.
  3. Select Load funds as the Transaction Type.
  4. Click Search
  5. If necessary, to view more payment information on a single page, increase the number of rows displayed on the search results.
  6. Calculate your total earnings by adding up the values in the “Credit” column.

In addition to meeting the $600 USD IRS threshold, a Substitute Form W-9 must be submitted and in good standing prior to December 31st of the year a Form 1099 is issued.

If you meet the IRS threshold of $600 USD but your Substitute Form W-9 was submitted after this deadline, contact 1stDibs directly for assistance obtaining your Form 1099.

How do I view my Form 1099?
  1. Log in to your Pay Portal
  2. Click Resources > Tax Documents
  3. Locate your Form 1099 under “Available Year End Tax Forms”.
  4. Click Action > Download

NOTE: During tax season, you may experience longer than usual wait times for your tax documents to be displayed. If the tax document you are looking for does not display immediately, wait a few extra minutes or try using a different web browser if the issue persists.

Withdrawing Funds

How can I set up automated transfers to my bank account?

Auto Transfer allows you to set up automatic transfers of the funds from your Pay Portal to your bank account — so that you can set it and forget it!

In order to set up Automated Transfer, you will need to have a bank account linked to your Pay Portal.

To set up Auto Transfer in your Pay Portal:

1. Click on Transfer in your menu

2.Under Actions: select Create Auto Transfer

3. Select Confirm

  • If you have at least one bank account saved in your Pay Portal, you will see them listed here. If you do not yet have any saved bank accounts, you can add one by clicking on Add New Transfer Method.

Auto Transfer Advanced Options:

Advanced Auto Transfer options allow you to split transfers between 2 or 3 different bank accounts, as well as configure a minimum transfer amount.

  1. Select Transfer in your Menu
  2. Under Actions select Create Auto Transfer
  3. When in the Auto Transfer page, Select the Advanced tab 
  4. Select the account under Transfer Method and set the % field to the right. The total for all chosen Transfer destinations must equal 100%

Note: Under Additional Options you can choose the frequency of your Auto Transfer. You can choose either daily or monthly. If you choose monthly, you can select the date on which the first Auto Transfer is to take place.


  • If you would like your incoming payments to be forwarded to your bank account as quickly as possible, select the daily Auto Transfer frequency.
  • Auto currency conversion. If you get paid in a different currency than the currency used by your Transfer destinations, select the currency in which you get paid here. This will ensure that the funds arriving in your Pay Portal are converted and transfer in your local currency. 
  • Minimum Auto Transfer amount. For example, you can set your account to only perform a transfer once you have accumulated a minimum of $100 in payments.


Please note: All Auto Transfer destinations selected must use the same currency. This means that you may not, for example, set one of your Auto Transfer destinations as a USD bank account and another as a CAD bank account.
How can I update automatic transfers to my bank account?
To update Auto Transfer to your bank account:
  1. Click on Transfer from the menu.
  2. Under Action click on Update Auto Transfer for the specific account.
  3. You will now see the details of your Auto Transfer configuration on the Transfer page, along with the options to either Edit or Disable your Auto Transfer.
How do I transfer funds from my Pay Portal to my bank account?

If your organization allows it, you can transfer your Pay Portal balance to any bank account in your country.

To register a new bank account:

  1. Log in to your Pay Portal.
  2. Click Transfer > Add New Transfer Method
  3. Select the country and currency of the bank account that the funds will be transferred to.
  4. Click Bank Account > Continue
  5. Enter your account details including a nickname for the transfer method in the “Remember As” field (for example, “My Savings”). Click Continue
  6. Carefully verify that your bank information is correct, as incorrect information may cause significant delays to your transfer.
  7. Click Confirm

To transfer funds to a bank account that has already been registered on your Pay Portal:

  1. Click Transfer > Action > Transfer to Bank Account
  2. Select an option on the “From” dropdown panel.
  3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
  4. Review your transfer details.
  5. Click Confirm

Please allow 1 - 3 business days for the funds to be credited to a bank account in North America or Europe and up to 5 business days for other destinations.

Security and Privacy

Where do I find information about Hyperwallet’s privacy practices and personal data management?
All information regarding Hyperwallet’s privacy practices and personal data management is included in the Hyperwallet Privacy Policy document available under the Privacy section in your Pay Portal.
How can I submit a question regarding Hyperwallet’s privacy practices?
If you have questions about Your Account information or other Personal Data, please contact
How do I spot a phishing email/website, or fake, fraudulent communications pretending to be Hyperwallet?

A Hyperwallet communication will never:

  • Ask payees to click on links that take them to a fake website- A link could look perfectly secure. If you’re on a computer, you can hover the mouse over the link to see the true destination. If unsure, you should not click that link.
  • Contain unknown attachments- You should only open an attachment when you're sure it’s legitimate and secure. Some attachments contain viruses that install themselves when opened.
  • Convey a false sense of urgency- Phishing emails are often alarmists, warning you to update the account immediately. They're hoping victims fall for their sense of urgency and ignore warning signs that the email is fake. 
  • Have Poor Spelling or Grammar- The email uses strange salutations, odd wording, poor grammar or spelling errors.

 You can learn more about recognizing and preventing fraudulent activity here

How do I report fake, fraudulent or suspicious communications?

Emails or Websites 

If you receive a suspicious email or website link: 

  1. Don’t click on any links inside of the email or on the website, and don’t download any attachments.
  2. Forward the email and/or website to and delete it from your inbox.
  3. If you notice any unexpected activity on your Hyperwallet account, please also contact our support team.

SMS/Text Message

If you receive a text message with a link inviting you to visit a website:

  1. Don’t click on any links inside of the SMS text message.
  2. Screenshot the message and email it to
  3. Make sure that the message shows the full telephone number. 

Telephone Call

If you receive a suspicious telephone call:

  1. Take a screenshot of your phone log showing the telephone number and email the screenshot to
  2. Include details of the telephone call, including what the caller stated or asked from you.

If the caller left a voicemail, and you’re able to view a transcript on your mobile device, include a screenshot of it in your email.

When you send an email to, you’ll receive an automatic message letting you know we received it.

You can learn more about recognizing and preventing fraudulent activity here.

What should I do if I shared my personal and financial information on a fake website?
  1. Change your Hyperwallet password immediately.
  2. Contact your bank and credit or debit card issuer and let them know what happened.
  3. Review your recent Hyperwallet activity to make sure you authorized all the payments.
  4. Report any unauthorized payments or activity to Hyperwallet.

You can learn more about recognizing and preventing fraudulent activity here.

Customer Support

How do I contact Customer Support?
Please refer to the Support tab at the top of the page for support hours and contact information.

Contact us:


Customer Support

How do I contact Customer Support?
Please contact 1stdibs directly for any questions regarding your 1stdibs Payouts account or any other questions.

Phone: (877) 721-3427, option 2 (Monday - Friday, 9am - 6pm ET)